Consulting
Our experienced team of consultants focuses on range of practice areas and projects including:
Innovation
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Trend analysis
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Managing and/or precipitating change
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Creating a culture of innovation
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Strategic planning
People and Culture
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S.I.L.K. Leadership - transforming and building positive performing cultures
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Reducing generational friction in the workplace
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Organisational analysis and re-alignment
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Operational management team effectiveness
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Succession planning
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Talent pipeline – management and development
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Orienting and integrating new hires
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Post merger and acquisition culture integration
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Leadership development
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Analysing workforce capabilities
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Developing career planning strategies for all employees
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Aligning learning and development with the organisation’s strategy
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Aligning contribution and reward – design and implementation of performance management systems
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The “People Side” of corporate renewal
Customer Experience
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Creating value through signature customer experiences
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Building a first class service culture
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Concierge consulting for the hospitality industry – design of concierge desks and developing concierge staff
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Hospitality human resource consulting and planning
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Establishing cost effective and powerful rewards, benefits, and incentive programmes
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Delivering value through the sales organisation
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The SILK Experience in Hospitality - specialist consulting dedicated to the needs of the Hotel, Spa, Resort, Travel and Hospitality Industry
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